Recordsmanagement FAQs
> Q. What makes PHS Recordsmanagement different to other storage companies?
Some storage companies ‘manage’ business records as an ‘add on’ to their core removal, logistics or general self storage activities. PHS Recordsmanagement has no such distractions.
Our aspirations are to be the best rather than the biggest.
With systems directly tailored to the need of the client we adopt a consultative approach and our strengths are experience, flexibility and innovation.
> Q. Does Recordsmanagement have enough capacity?
To cater for our increased regional and national growth, PHS Recordsmanagement has aquired new premises in Birmingham, Bristol and London with the capacity to store in excess of 750,000 boxes.
> Q. What is the difference between a Records Management Company and a Document Storage Company?
Some document storage companies appear very willing to store your records but less willing to proactively advise their clients when older material reaches pre-agreed retention dates.
This means that clients’ records enter the storage equivalent of a ‘Black Hole’ and you end up paying for far more storage than you actually need.
The PHS Recordsmanagement procedure demands that we enter a review date for every box of records that we take custody of (if not known, a maximum date is pre-agreed). Each year we issue a report which allows clients to take informed decisions on information review, retention or destruction in the light of changing legislation.
> Q. How exactly is it more cost effective to use a Records Management Company?
Put very simply, this is all we do! Space is our core product and expertise our key asset.
Recordsmanagement is part of a global multi-billion dollar industry. If using a Records Management Company were uneconomical, our industry and business would simply not exist in today’s climate.
For most of our clients records storage is a resource hungry by product of their business activity which demands continual allocation of capital investment, storage space, labour, training, computer systems, technology solutions and above all – management time.
> Q. How quickly can I get my records back?
2 hour Express Return – delivery within 2 hours of request confirmation
Half Day Return – delivery within 4 hours of request
Next Day Return – delivery within 24 hours
FaxBack – delivery by fax within 2 hours
Scan-on-Demand – electronic delivery of records not pre-imaged
> Q. How secure are my records?
Boxed records are stored in brand new secure facilities protected around the clock by CCTV, electronic security, security staff and a sophisticated state of the art fire detection system called VESDA (Very Early Smoke Detection Apparatus).
Data and high value original documents get all this and much more with restricted security, electronic access control and a 2 hour fire rating.
Our experienced personnel are trained and security vetted and we never forget that your records are our Business. The reality is that your records are probably in a safer environment with us than they are with you.